Refund policy

Refund & Return Policy

 

At Hallyu Style, your satisfaction is our priority. We aim to provide high-quality, authentic Korean skincare products to our customers in the UAE with full transparency and care.

 

l  What Can Be Returned?

You may request a return or refund if:

 

✅ You received a wrong item

✅ Your product was damaged during shipping (notify us within 48 hours)

✅ The item is unopened, unused, and returned within 7 days of delivery

 

❌ What Can’t Be Returned?

Due to hygiene and health regulations, we cannot accept returns for:

 

Opened or used skincare products

 

Items with broken seals or removed packaging

 

Products returned after 7 days

 

Items damaged due to misuse or improper storage

 

“Change of mind” returns

 

 

 

l  Return Timeline

Damage/issue must be reported within 48 hours of delivery

 

Return request must be made within 7 days

 

l  How to Request a Return

Email us at [support@hallyustyle.com] or use our Returns Portal.

 

Include your order number, reason, and photos (if applicable).

 

We'll reply within 2 business days with next steps.

 

l  Who Pays for Return Shipping?

If we made a mistake (wrong/damaged item), we cover all return costs.

 

If you're returning for any other reason, shipping is at your expense.

 

l  Refund Options

Refunds are processed within 7–10 business days after we receive and inspect your return.

 

You can choose:

 

Refund to your original payment method

 

Store credit for future purchases

 

l  Imported Goods & Customs

All items ship from South Korea to the UAE.

 

Customs duties/taxes paid are non-refundable.

 

Customs delays do not qualify for refunds unless the delay exceeds 30 days.

 

l  Need Help?

We're here to assist you. Email us at [support@hallyustyle.com] or WhatsApp us at [+82 10-4672-9842]